Terms of service

Terms of Service

Effective Date: July 20, 2026

Welcome to Simply Sharel Luxe Strands. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Shipping & Processing Policy, Returns & Refund Policy, Privacy Policy, and any additional policies posted on our website.

These Terms govern your use of our website and the purchase of any products offered by Simply Sharel Luxe Strands. If you do not agree to these Terms, please do not use our website or purchase our products.

Products

All wigs sold by Simply Sharel Luxe Strands are made from 100% premium human hair and are made to order unless otherwise stated.

Because human hair is a natural product, each wig is unique. Slight variations in color, texture, density, curl pattern, parting, and overall appearance are normal and should be expected. These natural variations do not constitute a manufacturing defect.

Product photos are intended to provide the closest possible representation of each product. However, actual colors and appearance may vary slightly due to:

• Lighting
• Photography
• Screen resolution
• Device settings
• Natural characteristics of human hair

Hair length is measured when the hair is pulled completely straight. Curly and wavy textures will naturally appear shorter because of their curl pattern.

Orders

Customers are responsible for carefully reviewing all order details before completing checkout, including but not limited to:

• Hair texture
• Hair length
• Lace size
• Density
• Quantity
• Shipping address
• Billing address
• Email address
• Phone number

By placing an order, the customer confirms that all selections are accurate and final.

Once production has begun, orders cannot be canceled, changed, modified, or combined with another order.

Simply Sharel Luxe Strands is not responsible for errors resulting from incorrect information entered during checkout.

Pricing

All prices are listed in United States Dollars (USD).

Prices, promotions, discounts, and product availability are subject to change at any time without prior notice.

Sale pricing and promotional discounts cannot be applied to previous purchases.

Taxes and shipping charges, when applicable, will be calculated at checkout.

Processing & Shipping

All wigs are made to order.

Please allow 7–10 business days for processing before your order is shipped.

Business days do not include weekends or federal holidays.

While we strive to meet our estimated processing time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• High order volume
• Supplier delays
• Carrier delays
• Severe weather
• Natural disasters
• Holidays
• Labor shortages
• Equipment failures
• Internet outages
• Government restrictions
• Other unforeseen events

If your order experiences a significant delay, we will notify you using the email address provided during checkout.

Customers are responsible for providing a complete and accurate shipping address.

Simply Sharel Luxe Strands is not responsible for packages shipped to an incorrect address entered by the customer.

Once your order has been transferred to the shipping carrier, ownership of the package transfers to the customer.

Simply Sharel Luxe Strands is not responsible for:

• Shipping delays
• Lost packages
• Stolen packages
• Damaged packages
• Delivery delays
• Carrier errors

Any shipping-related claim must be filed directly with the shipping carrier.

For higher-value purchases, we strongly recommend selecting signature confirmation during checkout.

Refused or Undeliverable Packages

Orders refused by the customer or returned because of an incorrect, incomplete, or undeliverable address provided during checkout are not eligible for a refund.

If a returned package is eligible for reshipment, additional shipping fees will be the responsibility of the customer.

Returns & Refunds

Due to the custom-made nature of our products and for hygiene and sanitary purposes, all sales are final.

Returns or exchanges are only considered if:

• You receive the incorrect item, or
• Your wig contains a verified manufacturing defect.

To request a review, customers must:

• Contact Simply Sharel Luxe Strands within 48 hours of confirmed delivery.
• Provide their order number.
• Submit clear photographs and/or videos showing the issue.
• Return the product only after receiving written approval.

Returned products must remain:

• Unworn
• Unwashed
• Uncut
• Unaltered
• Uncolored
• Free from odors
• In their original condition with all original packaging.

Items returned without prior approval will not be accepted.

Refunds or exchanges will not be granted for:

• Buyer’s remorse
• Ordering the wrong texture
• Ordering the wrong length
• Ordering the wrong density
• Ordering the wrong lace size
• Improper installation
• Coloring
• Bleaching
• Chemical processing
• Heat damage
• Cutting
• Plucking
• Customization performed after delivery
• Improper maintenance
• Lace damage
• Normal shedding
• Normal wear and tear
• Shipping carrier issues
• Damage caused after delivery

Custom Product Acknowledgment

Every wig is individually made according to the specifications selected by the customer at checkout.

By placing an order, you acknowledge that production begins specifically for your order and understand that custom-made products cannot be canceled, returned, or refunded except as outlined in our Returns & Refund Policy.

 

Hair Care & Maintenance

Proper care and maintenance are the responsibility of the customer. Following proper hair care practices will help maximize the lifespan, appearance, and performance of your wig.

To maintain the quality of your wig, we recommend:

• Washing with a sulfate-free shampoo and moisturizing conditioner.
• Gently detangling from the ends to the roots using a wide-tooth comb or paddle brush.
• Allowing the hair to air dry whenever possible.
• Always applying a heat protectant before using hot tools.
• Refreshing curly textures with water and a curl mousse or curl cream as needed.
• Storing your wig on a mannequin head or in a satin bag when not in use.
• Sleeping with a satin bonnet or using a satin pillowcase to help preserve the hair.

Hair length is measured while the hair is pulled completely straight.

Curly and wavy textures will naturally appear shorter because of their curl pattern.

Hair color may vary slightly due to photography, lighting, and individual screen settings. Unless otherwise stated, all wigs are a natural brown color.

Minimal shedding is normal with all human hair wigs, particularly after customization.

Proper maintenance will significantly extend the lifespan of your wig.

Failure to properly care for your wig may result in dryness, tangling, shedding, breakage, or reduced longevity, which is not considered a manufacturing defect.

HD Lace Disclaimer

HD lace is an extremely delicate material designed to create the most natural appearance possible.

Because of its delicate nature, customers should avoid:

• Excessive scratching
• Pulling
• Picking
• Aggressive brushing
• Excessive tension during installation
• Improper removal

Damage caused by improper handling, installation, customization, or normal wear is not considered a manufacturing defect and is not eligible for a refund, replacement, or exchange.

Hair Coloring Disclaimer

Our wigs can be professionally colored.

However, Simply Sharel Luxe Strands is not responsible for damage resulting from:

• Bleaching
• Coloring
• Toning
• Chemical treatments
• Over-processing
• Incorrect developer strength
• Improper application
• Excessive heat during coloring
• Improper rinsing or aftercare

We strongly recommend having all coloring services performed by a licensed professional.

Once a wig has been chemically altered in any way, the customer assumes full responsibility for its condition.

Chemical processing may permanently alter the integrity of human hair and void any eligibility for replacement due to damage caused after delivery.

Customer Responsibility

By placing an order, the customer confirms that they have:

• Carefully reviewed the product description.
• Selected the correct texture.
• Selected the correct length.
• Selected the correct density.
• Selected the correct lace size.
• Read all processing times.
• Read and agreed to all store policies.

Dissatisfaction resulting from selections made by the customer does not qualify for a refund, exchange, return, or chargeback.

Fraud Prevention & Payment Disputes

To protect both our customers and our business, Simply Sharel Luxe Strands reserves the right to refuse, cancel, delay, or hold any order suspected of:

• Fraud
• Unauthorized payment activity
• Stolen payment methods
• Identity theft
• Policy abuse
• Suspicious purchasing behavior

Additional verification may be requested before an order is processed, including government-issued identification or verification of the payment method used.

Failure to provide requested verification may result in cancellation of the order.

Chargebacks & Payment Disputes

Customers agree to contact Simply Sharel Luxe Strands first if they experience any issue with their order so we have the opportunity to resolve the matter before a chargeback or payment dispute is initiated.

By completing a purchase, the customer acknowledges that they have read and agreed to our:

• Terms of Service
• Shipping & Processing Policy
• Returns & Refund Policy
• Privacy Policy
• Any additional policies posted on our website

Chargebacks filed for orders that were processed, shipped, or delivered according to our policies may be disputed using:

• Order confirmations
• Payment verification
• Tracking information
• Delivery confirmation
• Product photographs
• Packaging photographs
• Shipment documentation
• Customer communications
• IP address information (when available)
• Any additional documentation available

Customers acknowledge that dissatisfaction with a product due to personal preference or ordering errors does not invalidate these Terms of Service.

Abuse of Payment Disputes

Initiating a chargeback or payment dispute in an attempt to avoid our published policies after a product has been processed, shipped, or delivered may be considered abuse of the payment dispute process.

Simply Sharel Luxe Strands reserves the right to submit all available documentation to the payment processor or financial institution to dispute any claim that conflicts with these Terms of Service.

Delivery Confirmation

Orders are considered fulfilled once the shipping carrier marks the package as delivered to the shipping address provided during checkout.

Simply Sharel Luxe Strands is not responsible for lost, stolen, or misplaced packages after confirmed delivery by the shipping carrier.

Customers are encouraged to choose signature confirmation for additional delivery security on high-value purchases.

Evidence  Retention

Simply Sharel Luxe Strands reserves the right to retain order records, payment verification, product photographs, shipment documentation, tracking information, delivery confirmations, customer communications, IP address information (when available), and any additional documentation necessary for the purpose of verifying order accuracy, preventing fraud, and resolving payment disputes or chargebacks.

 

Intellectual Property

All content on the Simply Sharel Luxe Strands website, including but not limited to:

• Business name
• Logo
• Product photographs
• Videos
• Website design
• Graphics
• Product descriptions
• Policies
• Written content
• Marketing materials
• Branding
• Social media content

is the exclusive property of Simply Sharel Luxe Strands and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, republished, modified, sold, or used for commercial purposes without prior written permission from Simply Sharel Luxe Strands.

Unauthorized use of our intellectual property may result in legal action.

No Resale Guarantee

Products purchased from Simply Sharel Luxe Strands are intended for personal or professional use.

We do not guarantee or assume responsibility for any profits, business outcomes, client satisfaction, or resale performance resulting from the use or resale of our products.

Right to Refuse Service

Simply Sharel Luxe Strands reserves the right to refuse service, cancel orders, limit quantities, or terminate transactions at our sole discretion for any lawful reason, including but not limited to:

• Suspected fraud
• Pricing errors
• Inventory discrepancies
• Harassment or abusive behavior toward staff
• Violation of these Terms of Service
• Abuse of our policies
• Any activity we believe presents a risk to our business

If an order is canceled before processing begins, any eligible refund will be issued to the original payment method.

Limitation of Liability

Simply Sharel Luxe Strands shall not be held liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• The purchase of our products
• The use or misuse of our products
• Delays in shipping
• Carrier-related issues
• Product customization performed after delivery
• Improper installation
• Improper maintenance
• Chemical processing
• Coloring or bleaching
• Heat damage
• Normal wear and tear
• Inability to use a purchased product

Our maximum liability for any claim shall not exceed the original purchase price of the product giving rise to the claim.

Force Majeure

Simply Sharel Luxe Strands shall not be responsible for any delay or failure to perform its obligations when such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Hurricanes
• Floods
• Fires
• Pandemics
• Government actions
• Labor shortages
• Supplier delays
• Shipping carrier disruptions
• Internet outages
• Power outages
• Acts of God
• Civil unrest
• Any other unforeseen event beyond our reasonable control

Such events shall not be considered a breach of these Terms of Service.

Privacy

Customer information is collected solely for the purpose of:

• Processing orders
• Shipping purchases
• Communicating with customers
• Preventing fraud
• Improving customer service
• Complying with applicable laws

Simply Sharel Luxe Strands does not sell, rent, or knowingly disclose customer information to third parties except as necessary to:

• Process payments
• Fulfill orders
• Provide shipping services
• Comply with legal obligations

Please review our Privacy Policy for additional information regarding how your personal information is collected, stored, and protected.

Electronic Communications

By placing an order or providing your email address or phone number, you consent to receive communications from Simply Sharel Luxe Strands regarding your order, shipping updates, customer service inquiries, promotional offers (if you opt in), and policy updates.

You may unsubscribe from promotional emails at any time. Transactional emails related to your order may still be sent.

Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

Waiver

Failure by Simply Sharel Luxe Strands to enforce any provision of these Terms of Service shall not constitute a waiver of our right to enforce that provision or any other provision at a later time.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any legal action arising out of these Terms or the purchase of products from Simply Sharel Luxe Strands shall be brought in a court of competent jurisdiction located in the State of Florida.

Policy Updates

Simply Sharel Luxe Strands reserves the right to modify, update, or replace these Terms of Service at any time without prior notice.

Changes become effective immediately upon posting to our website.

Continued use of our website after any updates constitutes acceptance of the revised Terms of Service.

Contact Us

If you have any questions regarding these Terms of Service or any of our store policies, please contact us.