Refund policy

Returns & Refund Policy

At Simply Sharel Luxe Strands, every wig is custom-made to order. Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final.

Returns & Exchanges

We do not accept returns or exchanges on any wigs unless you receive the wrong item or a product with a verified manufacturing defect.

To be eligible for review:

  • You must contact us within 48 hours of delivery.
  • The wig must be unworn, unwashed, unaltered, uncut, and in its original condition with all tags and packaging intact.
  • Clear photos and/or videos of the issue must be provided before any return request will be considered.

If your return request is approved, we will provide instructions for returning the item. Items sent back without prior approval will not be accepted.

Refunds

Refunds are only issued if:

  • You receive the incorrect item, or
  • A verified manufacturing defect cannot be resolved through a replacement or repair.

Approved refunds will be processed to the original payment method once the returned item has been received and inspected. Please allow 5–10 business days for your financial institution to process the refund.

Non-Refundable Situations

Refunds, returns, or exchanges will not be granted for:

  • Change of mind or buyer’s remorse.
  • Incorrect texture, length, lace size, or density selected at checkout.
  • Improper installation, customization, coloring, bleaching, cutting, or chemical processing after delivery.
  • Damage caused by excessive heat, improper maintenance, scratching or tearing of the HD lace, or normal wear and tear.
  • Normal shedding, as minimal shedding is expected with all human hair wigs.
  • Natural variations in curl pattern, hair color, or length due to texture, lighting, photography, or screen settings.
  • Shipping delays, lost, stolen, or damaged packages caused by the shipping carrier.

Order Cancellations

Because all wigs are made to order, orders cannot be canceled, changed, or modified once processing has begun. Please review your order carefully before completing your purchase.

Contact Us

If you believe your order qualifies for a return due to an error or manufacturing defect, please contact us within 48 hours of delivery with your order number, a detailed description of the issue, and clear photos or videos for review.